Studio: 618-457-3691 • Office: 618-529-5900 • 224 N. Washington St. Carbondale IL 62901


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Date(s) - 03/07/2024 - 04/30/2024
12:00 am


The City of Carbondale has been working with our utility billing provider Tyler/New World to institute eBilling
as an option for receiving your City utility bill. To register you will need to go to the City of Carbondale Utility
Services portal and register your account to receive email bills.
After registering you will receive an email asking you to confirm your enrollment. After confirming your
enrollment you will receive another email welcoming you to eBilling. Both emails will come from an address and you will want to mark that address as a “Safe Sender” or “non-junk” sender via
your email service of choice.
We hope this provides a new level of convenience for our residents!
For questions or assistance please contact the Water & Sewer Billing office at 618-457-3265.
“Carbondale prides itself on providing its visitors, students, businesses and residents with a unique mix of edge
and ease. It’s a cultural town, yet free of pretense, embracing the great outdoors as readily as urban
sophistication. Here, we are open to new ideas, experiences and cultures, so you are encouraged to both
express yourself and be yourself, in all ways. That’s Carbondale…All Ways Open… for family, fun, business,
new ideas and a bright tomorrow

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